Comments on: TomTom Support for map download errors – atrocious customer service – but problem solved

By: catrina

catrina — Sat, 07 Jan 2012 16:48:07 +0000

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By: Leonie Schlechten

Leonie Schlechten — Wed, 04 Jan 2012 17:26:42 +0000

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By: Raymond

Raymond — Sat, 23 May 2009 13:11:40 +0000

I have the same issues downloading when at home. Non of my computers will succesfully complete the download. However, when I download from my father’s home, there are no issue. Only common link between all my computers and the internet is my router, not the most advanced model, so I think there may be some credit to the remark that the router could be at fault.

I have had similar issues with filetransfers on MSN and found that some routers get package errors when using certain protocols or methods of transfer, which causes them to drop their internet connectivity. Or rather, mine just reboots.

I have a new map update pending, will download that elsewhere as well.

Regards,
Raymond

By: r.philips

r.philips — Sun, 01 Mar 2009 13:40:41 +0000

hi, have tomtom 710 ordered update maps cost me £69.00
tried to install told sd card too small bought 2gb installed update now my tom tom comes up with error cannot store data? can you help,
i put back my original sd card which worked perfectley well now even that comes up with same error,
sent back to tom tom they said nothing wrong with machine sent it back to me,,,,

By: lillleth

lillleth — Sun, 09 Nov 2008 00:09:50 +0000

I’m having trouble too. Problems with battery. The TomTom site won’t let me submit my question, nor can I reply to any of their replies to questions I have submitted in the past. The phone support only is available weekdays. I’m in the US.

I bought a Tom Tom One 3rd edition a bit over 1 year ago. I have used it very rarely. When I first had it, it worked quite well. Then I didn’t use it for about 7 months. The last month, I’ve tried a # of times to charge the battery and then use it, but the battery charges it, and in a few days I turn it on and the battery is dead again. Surely I don’t need a new battery already?

And, get this, the Tom tom site says you can’t install a new battery – even though I found one available here:

http://www.ipods99.com/ProductDetails.asp?ProductCode=TomTomONESL&click=16580&gclid=CNDSzKnG5pYCFQIfswod2iTNNQ

So anyone have any ideas about this battery problem?

By: Ron

Ron — Fri, 07 Nov 2008 13:13:41 +0000

Free map updates wiped my device clean of origional maps and unable to restore. This is the second unit tried a week after the one I returned and customer service claims a problem on their end with no date of resulation

By: oldguy

oldguy — Mon, 27 Oct 2008 17:32:27 +0000

Sadly, “TomTom support” is an oxymoron.

I can’t even manage to get TomTom’s website to accept my correct postal address (needed to authenticate my purchase by credit card) to buy a ‘Safety Camera’ subscription.
My experience of TomTom support over the last 3 weeks has been similar – slow response, the same useless suggestions repeated each time, abysmal ignorance of their own website, a refusal to accept that a problem exists.
As repeated ‘frontal assaults’ on TomTom’s have failed, I’m now attempting an outflanking manoeuvre.

By: jay

jay — Mon, 20 Oct 2008 22:51:24 +0000

we have tried for a week to install tomtom home so my husband can update his maps. i crashed the computer installing all up dates, sent email after email to support team
sent info to them still no tom tom home installed, we cannot down load the program full stop easy tom tom
your web site wont let us
any ideas out there ?

By: SHIBA AHMED

SHIBA AHMED — Wed, 10 Sep 2008 20:46:40 +0000

PLEASE CALL ME . I HAVE ? ABOUT MY TOM TOM GPS

By: canoock

canoock — Fri, 01 Aug 2008 12:27:07 +0000

tomtom customer service and customer relations department are among the worst in low-tech area. the customer relation actually want to send them a letter snail-mail if you are not satisfied with customer support.